Pull off U.S. Interstate Highway 55 near Cape Girardeau, Missouri, and into the drive-through lane of a McDonald’s next to the highway and you’ll get fast, friendly service, even though the person taking your order is not in the restaurant – or even in Missouri.The order taker is in a call center in Colorado Springs, more than 900 miles, or 1,450 kilometers, away, connected to the customer and to the workers preparing the food by high-speed data lines. Even some restaurant jobs, it seems, are not immune to outsourcing.
The man who owns the Cape Girardeau restaurant, Shannon Davis, has linked it and three other of his 12 McDonald’s franchises to the Colorado call center, which is run by another McDonald’s franchisee, Steven Bigari. And he did it for the same reasons that other business owners have embraced call centers: lower costs, greater speed and fewer mistakes.
But… but… Missourian jobs belong to Missourians — darn those good-fur-nuthin foreign Coloradonarianites. There oughta be a law!
Via Steel White Table.
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There should be a law against mcdonalds, it outsources jobs to colorado and provides better service that way… That’s unacceptable!
Also, you forgot to mention the trade deficit between McDonalds and its customers. There aught to be a law against that! Oh crap – we just killed off civilization.
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